Our Promise To You

60 days. Empty bottle. Full refund.

We built Metria Berberine for people who deserve to feel certain about what they're putting in their body — and certain about the company standing behind it. This page lays out every detail of our guarantee in plain English. No fine print. No surprises.

The 30-second version

Here's the whole policy, fast.

60 days from delivery to decide
First bottle fully refundable — empty, half-used, or unopened
Unopened extras (from bundles or upsells) refundable at bundle rate
Email support@metrianutrition.com with your order number — no reason required
Refund processed within 3–5 business days

Full details below.

01 / The Promise

The full promise.

When you buy Metria Berberine, you get 60 days from the day your order arrives to decide whether it's right for you. Your first bottle is fully covered — empty, half-used, or completely full. If you decide it's not for you, we refund your money, period.

This isn't a “satisfaction guarantee” in name only. It's a real, no-friction policy designed to remove any reason to hesitate.

We built Metria because we believe people deserve real products with real research behind them — not marketing-driven supplements with rotating claims. A 60-day, empty-bottle guarantee is how we put our money where our mouth is. We'd rather lose a sale than win a customer who feels stuck with a product that isn't working for them.

02 / Eligibility

Who's covered.

Covered

All Metria Berberine orders placed through metrianutrition.com
One-time purchases and subscription orders
Within 60 days of delivery date
All bundle sizes (1, 3, and 6-bottle)

Not Covered

Orders placed through third-party retailers (contact the retailer directly)
Bottles claimed under guarantee more than once per household

03 / Refund Structure

How refunds work for each bundle size.

The Trial · Single Bottle

$49

Empty or full, you get a $49 refund
No return required for the bottle
Refund processed within 3–5 business days

The Routine · 3-Bottle Bundle

$129

Bundle per-bottle rate: $43/bottle

First bottle: refunded automatically ($43), no return required
Each additional unopened bottle returned: $43 refunded
All 3 bottles eligible: up to $129 total refund
Customer covers return shipping for unopened bottles

The Consistency · 6-Bottle Bundle

$239

Bundle per-bottle rate: $39.83/bottle

First bottle: refunded automatically ($39.83), no return required
Each additional unopened bottle returned: $39.83 refunded
All 6 bottles eligible: up to $239 total refund
Customer covers return shipping for unopened bottles

The Annual Supply · 12-Bottle Bundle

$369

Bundle per-bottle rate: $30.75/bottle

First bottle: refunded automatically ($30.75), no return required
Each additional unopened bottle returned: $30.75 refunded
All 12 bottles eligible: up to $369 total refund
Customer covers return shipping for unopened bottles

Bottles you choose to keep are billed at the bundle rate, not the single-bottle rate.

04 / The Process

How to claim your refund.

Step 1
Email Us
Send a note to support@metrianutrition.com within 60 days of delivery. Include:
- Your order number (found in your confirmation email)
- Brief note (no detailed reason required)
- Number of bottles being returned (if any)
Step 2
We Reply Within 24 Hours
We'll confirm your refund eligibility and provide:
- A return address (if you're sending back unopened bottles)
- Refund timeline confirmation
- Any questions answered
Step 3
Ship Back Unopened Bottles (Bundle Customers)
- Bottles must be unopened with the original safety seal intact
- Customer covers return shipping
- We recommend tracked shipping for your protection
- Standard shipping is fine — no need for expedited
Step 4
Refund Processed
- Bottles inspected within 2 business days of arrival
- Refund issued to your original payment method
- Funds typically appear in 3–5 business days (depending on your bank/card)
- You'll receive an email confirmation when processed

05 / Subscriptions

If you're on a subscription.

You can pause, skip, or cancel your subscription anytime from your account dashboard:

No cancellation fees ever
Cancellations made at least 24 hours before your next shipment apply to that order
No phone calls required
No “are you sure?” hoops

If you forgot to cancel before a shipment processed:

You're still covered by the 60-day guarantee on that bottle
Email us — we'll handle it the same way as any other refund request

06 / Upsells

If you accepted an upsell.

The guarantee applies to your final order — exactly as it ships — no matter how the bottles got there. Whether you added them on the product page, accepted a one-click upsell after checkout, or upgraded from a single bottle to a bundle, you're covered the same way.

For bundle math, the per-bottle rate is always calculated from the final order total. So if you upgraded from a 1-bottle to a 3-bottle order at checkout, the refund on sealed bottles uses the 3-bottle bundle rate — not the single-bottle price.

First bottle: fully refundable, opened or empty — every order, every time
Sealed extras (from upsells, upgrades, or original cart): refundable at the final bundle per-bottle rate
No penalty for accepting an offer at checkout — the same 60-day window applies

Upsells exist because they save you money on a longer supply — they should never feel like a trap. The guarantee is identical either way.

07 / FAQ

Guarantee FAQ.

Do I have to give a reason for my refund?: No. We'll ask once if you'd be willing to share why — your feedback helps us improve — but it's optional. Decline if you prefer, and we'll process your refund without further questions.
What if my bottle was damaged in shipping?: Email us with a photo. We'll replace it at no cost — no need to invoke the guarantee. This is a quality issue, not a satisfaction issue.
What if I lose my order number?: Just include the email address used at purchase and approximate order date. We'll find it.
What if I bought through Amazon (or another retailer)?: You'll need to contact that retailer directly — their return policies apply. We only guarantee orders placed at metrianutrition.com.
Can I get a refund and then re-order?: Yes. The guarantee is for protecting your trial, not preventing future orders. We just ask that customers don't repeatedly refund the same product.
Do you require the bottle back for the first-bottle refund?: No. The first bottle is on us regardless of its condition. You can keep it, donate it, recycle it — your choice.
How long does the refund actually take?: Refund issued by us: within 2 business days of email. Funds in your account: 3–5 business days (depending on your bank). Total typical timeline: 5–7 business days from email to money back.
Is there a limit to how often I can use the guarantee?: The guarantee applies to first-time orders or new subscription starts. Customers using the guarantee repeatedly on the same product may be limited to one refund per household.
I accepted an upsell at checkout — am I still covered?: Yes, fully. The 60-day, empty-bottle guarantee applies to every bottle in your final order regardless of how it was added — original cart, post-purchase one-click upsell, or any bundle offer. The first bottle is always refundable opened; sealed extras are refundable at the final bundle per-bottle rate.
I upgraded from a 1-bottle to a 3-bottle bundle at checkout. How are refunds calculated?: We use the per-bottle rate of the bundle you actually paid for. So sealed bottles from your 3-bottle order refund at the 3-bottle rate, not the higher single-bottle price. You always keep the bundle savings on what you return.
I added a subscription upsell — can I still cancel and get refunded?: Absolutely. Adding a subscription at checkout doesn't change anything about the guarantee. Your first shipment is covered for 60 days, opened or empty. You can pause, skip, or cancel future shipments anytime from your account — no calls, no fees.

08 / Contact

Get in touch.

For all inquiries

support@metrianutrition.com

Response time
Within 24 hours, Monday through Friday

Business hours
9am–5pm ET

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